Return & Refund Policy

Carebuy Return, Refund & Replacement Policy

Customer satisfaction is important to us. We provide replacement, return, or refund support for eligible issues.

Eligible Conditions for Return or Replacement

We accept return, refund, or replacement requests if the product:

Arrives damaged during delivery

Is defective on arrival

Is not functioning properly at the time of delivery

Replacement Eligibility

Replacement support is available for manufacturing or technical issues such as:

Charging issues

Battery drainage problems

Product not switching on

Technical or functional defects not caused by customer handling

Claim Process

To request a replacement or refund:

Contact us within 48 hours of delivery

Share clear photos or videos showing the issue and packaging

Our team will verify the issue and arrange a suitable solution

Non-Eligible Conditions

Replacement, refund, or warranty will not apply in the following cases:

Physical damage caused by customers

Broken products due to accidental drops or mishandling

Water damage or improper usage

Unauthorized repairs or modifications

Refund Processing

Approved refunds will be processed through the original payment method.

Refund timelines may vary depending on banking or payment gateway processing times.

Customer Support

For any assistance regarding returns or refunds, please contact the Carebuy support team.